Frequently Asked Questions(FAQ'S)
Since our devices are engineered and made by humans, they won’t always function properly. The only way your service would be interrupted is if your signal is not strong enough, or you didn’t pay your bill. However, with anything, there may be extreme circumstances beyond our control like a cell tower getting struck by lightning that you’re pinging off of for example. Or if your current hotspot stops working for no reason, we will be happy to troubleshoot with you to figure it out and get you back up and running!
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(STRICTLY U.S.A. USAGE ONLY) These are wireless mobile hotspots, and can be used “on the move”. We’ve tested them on interstates in vehicles, and they work well. This being said, there are definitely times when heading into wooded areas or valleys/mountains, the signal will cut out. However, if you are on open roads with many cell towers around the carrier you are utilizing… then it’s relatively steady. Think of our hotspots like your cell phone… you have coverage a lot of the time but not all of the time. We would recommend using it in one place overall, but traveling with these are quite nice. Just don’t expect perfect constant signal.
For normal internet usage, YES! No more data caps! No more overages! All of our plans include unlimited high speed data for normal internet usage such as streaming music, movies, surfing, gaming and more! However, surfing/downloading illegal content as well as data abuse is prohibited. Data abusers are those who purposefully push limits or conduct known illegal activity like torrenting etc. If you consistently burn through over 500+GBs/mo, that is typically considered outside of normal internet usage and in some cases you could be asked to split your usage between two accounts. To put that into perspective the average Household in America uses less than 200 GBs/month. So just please utilize our devices with regular discretion so we can continue to provide our members with high speed wireless internet
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A lot of prospective buyers have asked us over the years what speeds they can expect with our plan. The response is always the same. It all depends on location to tower, land terrain (valleys, ridges, trees, etc) building structures (houses with metal roofs and apartments are the worst), time of day and frequencies used on the nearest tower. There are also other unpredictable factors that can hamper or propel data speeds, but nobody has time or patience for an engineering or physics seminar.
One major misconception is that someone thinks that because they get full bars and great voice reception on their phone, that that same level of signal will automatically transcend into great hotspot service. Not true. A separate pass through device containing a data only SIM card sending data to receiving devices is night and day from what the phone containing the SIM card which is also the receiving device will do in terms of performance. Also, talk text and data SIM cards are different than data only SIM cards.
Another fact is, not all mobile carriers are the same in terms of networks and none of the carriers own a network or tower. AT&T and T-mobile both utilize the global GSM network or THE GLOBAL SYSTEM for MOBIL communications. Verizon and Sprint both use the CDMA network or CODE DIVISION MULTIPLE ACCESS. All 4 carriers can lease towers and put their technology on them which they do own, and then modernize their networks and they see fit in regards to ROI. This does not mean that because two carriers who share the same network will have identical coverage in terms of quality. Sometimes AT&T has more modernized technology on that tower than T-mobile, and sometimes it goes the other way.
So, thinking because you have 4 bars on your phone that runs on Verizon or AT&T means that our data plan is definitely going to work for you is a common mistake. In closing, Infinite LTE Data has been doing this long enough and has the tools at their disposal to make an informed decision on whether this could potentially solve your internet problem to where you can browse the web enjoyably, stream video and music without annoying interruption, and play online games without danger of losing your job (that’s a joke for gamers) Also, we will lose a sale before we will ever mismanage expectations or sell something we know cannot be delivered.